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Frequently Asked Questions
Wondering what to expect from Brilliant Data Solutions?
You’re not alone. We’ve answered the most common questions to make your decision easier — from project scope and timelines to privacy and formatting concerns. Quick, clear answers so you can move forward with confidence.
Ask Away!
We're here to make things simple - explore the answers below or reach out if something's still unclear.
🔍 General Questions
1. What services do you offer?
We specialize in manual data entry, cleanup, formatting, validation, and organization. We also assist with client profile creation, spreadsheet management, platform transfers, and more.
2. What industries do you serve?
We work with a variety of industries — including healthcare, finance, education, logistics, construction, and e-commerce. If your business relies on clean, accurate data, we’re here to help.
3. What types of data do you handle?
Everything from spreadsheets to client profiles, product listings, inventory databases, and more.
4. Is my data secure?
Absolutely. We treat every project with strict confidentiality. NDAs can be signed upon request, and we follow secure data-handling practices.
5. Do you use bots or automation tools?
No. All data work is handled manually to ensure accuracy, integrity, and attention to detail.
6. Do you only work with large companies or can small businesses hire you too?
We work with businesses of all sizes — from solo entrepreneurs to large organizations.
7. Can I send a video or schedule a call to explain my project?
Yes! During the intake process, you can upload a video walkthrough or request a 15–20 minute Zoom session. We’ll also send a follow-up confirmation email to make sure we’re aligned before work begins
8. Can I schedule a consultation?
Yes. After submitting your project details, we can schedule a Zoom call to discuss everything in more detail if needed.
🧹 Data Cleanup & Formatting
17. Do you clean duplicates and validate data?
Yes! We can remove duplicates, check for consistency, and format data accurately.
18. What tools do you use?
We work with a wide variety of platforms — Excel, Airtable, Google Sheets, Salesforce, Notion, and others. If you have a preferred tool, just let us know.
19. What tools or platforms do you use?
We work manually — no bots or bulk automation tools. We’ve supported platforms like Salesforce, HubSpot, Zoho, Excel, Airtable, Notion, Egnyte, and more. Let us know what you use and we’ll meet you where you are.
16. Can you help clean up old or messy spreadsheets?
Yes! We love bringing order to chaos. We can clean up, format, and reorganize your spreadsheets to make them functional and easy to manage
💲 Pricing, Payments & Refunds
6. How much does it cost?
Pricing depends on the project type, size, and complexity. We offer flat rates, milestone pricing, and custom quotes based on your needs.
25. Do you charge hourly or per project?
We offer hourly rates, flat project pricing, and milestone-based packages — whichever works best for you.
7. Do you offer monthly support or retainer options?
Yes. We offer ongoing support and retainer packages for clients who need consistent data work over time.
32. What’s your cancellation policy?
You may cancel in writing at any time. However, any completed work will still be billed. The initial deposit is always non-refundable, and cancellation after project kickoff may still incur charges based on progress.
33. Do you offer refunds?
Because each project is custom and time-sensitive, we do not offer refunds once work has started. If you cancel before the project begins, your deposit remains non-refundable. Partial refunds may be considered at our discretion in unique circumstances — but are not guaranteed.
9. Will I have a point of contact?
Yes. You’ll have a direct contact person throughout your project — no automated systems or outsourced teams.
💼 Getting Started
10. How do I get started?
Click “Let’s Talk” or fill out our intake form to tell us about your project. You’ll be able to upload files, share access links, or record a short video explaining your needs. After we review your details, we’ll follow up with questions (if needed) and provide a proposal or package that fits your goals. From there, we guide you step-by-step until kickoff.
11. What if I’m not sure how to describe what I need?
No problem! We’ll ask the right questions to help you define your goals and suggest the best solution.
35. How do payments work?
Most projects require a non-refundable deposit to secure your start date. Final payment is typically due before the final deliverables are handed over, unless otherwise agreed upon in writing. Larger projects may be broken into milestone payments.
19. How do I pay?
We accept payments via secure online methods. You’ll receive an invoice with payment instructions once the project scope is finalized.
📁 File Access & Delivery
11 . How do you receive the data?
We can receive files through secure cloud-sharing tools like Google Drive, Dropbox, or internal systems. We’ll guide you through what’s easiest.
21. Can I edit the files after delivery?
Yes. Files are delivered in editable formats unless otherwise requested.
12. Do I need to use a specific platform?
We accept both one-time projects and long-term collaborations. No job is too small if it involves data that matters.
13. How soon can you start on my project?
Start dates depend on our current workload. We’ll give you a realistic estimated start date once we’ve reviewed your request.
14. How long do most projects take?
Timelines vary by project. Simple tasks may take days, while more complex jobs can take several weeks. We’ll give you a timeline during onboarding.
15. What’s your turnaround time?
Turnaround depends on project size and our waitlist. We provide an estimated timeline after reviewing your project needs.
30. How do I send my files securely?
We accept Google Drive, Dropbox, WeTransfer, and other secure options. We’ll provide clear instructions.
13. Do you provide data backup?
While we don’t offer hosting or backup services, we can provide organized versions of your files for you to store and manage.
12. Will I work with the same person throughout the project?
Yes. You’ll always have direct communication with the same person for consistency and clarity.
🚨 Support & Revisions
20. Do you offer rush services?
We accept payments via secure online methods. You’ll receive an invoice with payment instructions once the project scope is finalized.
31. Do you offer expedited support?
Yes. We offer priority service when available — perfect for tight deadlines or last-minute requests.
9. What if I only need help with one task?
We accept both one-time projects and long-term collaborations. No job is too small if it involves data that matters.
17. Can I request revisions?
Yes — all projects come with one free revision. Additional revisions or scope changes may incur extra fees, which will be discussed before any further work is done.
14. What if I need changes after the project is complete?
We include one round of minor edits post-delivery. Additional changes may incur a small fee depending on the scope.
🔐 Confidentiality & Compliance
15. Can you work with confidential or HIPAA-sensitive data?
Yes, we can. If you require HIPAA-compliant handling or additional privacy protection, let us know in advance.